Refunds & Cancellations

Last updated: June 2026. This policy covers online payments made on the Chatswood Table Tennis Club website (casual play blocks, member extra time, and member guest fees). Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

What you're buying

• Casual play (walk-in) — a block of table time (e.g. 60 minutes) valid on the day of purchase. Your time starts when payment completes, so pay when you're at or arriving at the venue.
• Member extra time— extends your current session beyond the free 2 hours. Purchasable only while you're checked in.
• Guest fee— $5 per guest, valid for that day's visit with the hosting member.

When you're entitled to a refund

• Venue problem on our side— if the venue is closed, full, or otherwise unable to honour time you paid for, you're entitled to a full refund of the unused amount (or a replacement session if you prefer).
• Duplicate or mistaken charge— charged twice, or paid and never got your time? We'll refund it — show staff your Stripe receipt email.
• Change of mind before your time starts— talk to staff at the venue; where the time block hasn't been used we'll generally refund it in full.
• One guest didn't show? — we can refund individual guest fees without affecting the rest of the booking.

How refunds are processed

Refunds are issued by club staff through our payment provider (Stripe) back to the card you paid with — we never need your card details. Allow 5–10 business days for the funds to appear, depending on your bank. The website updates automatically once a refund is issued: a fully refunded purchase no longer grants entry.

How to ask

Speak to staff at the venue, or reach us via the contact page with the Stripe receipt email (it contains the payment reference we need).

This policy is maintained by the club committee and may be updated from time to time.